Deal Closing Email Composer

Here is the deal-closing email for Sarah Johnson at Acme Manufacturing:

Subject: Re: ERP Software Proposal - Revised Terms to Address Your Needs

Hi Sarah,

Thank you for taking the time to review our proposal for implementing our ERP software system at Acme Manufacturing. I truly appreciate you sharing your thoughts and concerns. My aim is to ensure this project sets your team up for success and drives meaningful operational improvements.

I hear you on the two key issues you raised:

1. Concern about the complexity of learning the new software
2. Desire for a more flexible contract commitment

Let me address each of these directly:

1. Ensuring Seamless Adoption for Your Team

I completely understand the importance of getting your team up to speed quickly on the new system. Having an intuitive interface and comprehensive training is critical. To that end, our solution provides:

• A modern, user-friendly interface that mimics the apps and websites your employees already use
• Customized, on-site training sessions led by our expert implementation team
• Detailed documentation and on-demand training videos for ongoing learning
• A dedicated Customer Success Manager to provide guidance and best practices

We are committed to making the transition as smooth as possible for your team. Our customers consistently praise how quickly their employees adopt our platform. For example, ABC Company had over 90% of users actively engaging with the software within the first 30 days.

2. Flexible Contract Terms Aligned to Your Business

I absolutely understand the need for terms that fit your business cycles and budgeting. The last thing I want is for the agreement to be burdensome.

Here is a revised proposal that I believe meets your needs:

• Contract Duration: Reduced from 3 years to 2 years
• Annual Price: $75,000 per year (20% discount from our standard pricing)
• Payment Terms: Quarterly payments to provide more frequent cost management
• Additional Flexibility: Option to add/remove users each quarter to align with business needs

This shortened 2-year term at the discounted rate demonstrates our confidence in delivering value to Acme Manufacturing. We only succeed if you succeed. I'm also happy to connect you with customer references to share their experiences.

Next Steps

Sarah, I am fully committed to earning your trust and business. If the revised terms meet your needs, I will send over an updated agreement for your signature. My team is ready to kick off the project next month and start driving impactful improvements for Acme Manufacturing.

Please let me know if you have any other questions or feedback. I'm available anytime to discuss further.

Looking forward to partnering with you,

John Smith
Account Executive
ERP Software Inc.