Example
Input prompt
Questions to ask a support leader to understand their helpdesk software needs.
Result from enhanced prompt
Here are some powerful discovery questions to ask a Director of Customer Support about their helpdesk software needs:
- Tell me about your role as Director of Customer Support and your key priorities this year.
- Walk me through your current process for handling customer inquiries and support tickets.
- What helpdesk system are you currently using? What do you like about it?
- Where are you seeing inefficiencies or bottlenecks in your support process today?
- How do you currently measure customer support effectiveness and agent performance?
- What are your biggest challenges when it comes to scaling your support operations?
- How important is it to reduce response and resolution times? What impact would that have?
- What channels do you use to engage with customers - email, phone, chat, social, other?
- How do you enable your agents to access customer data and history during interactions?
- Tell me about your reporting needs. What visibility do you need into support metrics?
- What does your support team tech stack look like today? How well integrated is it?
- What's your timeline for evaluating new helpdesk solutions? What's driving that?
- Who else is involved in the decision process and what are their biggest priorities?
- What does a successful helpdesk implementation look like to you? How would you measure that?
- What other challenges or areas for improvement should I know about?