Subject: Update on Your Order #1234567
Dear Sarah Johnson,
We sincerely apologize for the delay in shipping your order #1234567. We know how excited you were to receive your items and we feel terrible about this unexpected wait.
Despite our best efforts, we are experiencing an unforeseen supply chain disruption affecting one of the products in your order. Our vendor is working around the clock to resolve the issue, but it will unfortunately result in a delay.
Based on the current information from our supplier, we now expect to ship your complete order in approximately 2 weeks. We are doing everything in our power to expedite the remaining item and get your purchase to you as quickly as possible.
We value your loyalty as a customer and want to turn this negative experience into an opportunity to provide you with exceptional service. As a gesture of goodwill and our appreciation for your patience, we would like to offer you a 20% discount on your next order with us. We will be sending you a unique discount code in a separate email that you can use anytime in the next 6 months.
Thank you so much for your understanding during this delay. We are fully committed to getting your order fulfilled and into your hands as soon as humanly possible. In the meantime, please don't hesitate to reach out if you have any other questions or concerns. We are here to help!
Best regards,
[Your Name]
Customer Service Representative
[Company Name]
