Write a usability test for the checkout flow on a clothing website.
E-commerce Checkout Usability Test Scenario
Scenario Name:
New Customer Checkout with Coupon Code
User Persona:
Michael, a 35-year-old professional, needs a new dress shirt and tie for an upcoming business event. He recently signed up for the e-commerce clothing site and received a 15% off coupon code for his first purchase.
User Goal:
Successfully purchase a dress shirt and tie combo using the 15% off coupon code.
Context/Setup:
- Michael has already browsed the site and added a dress shirt and tie to his cart
- He is now ready to proceed with the checkout process
- He has the 15% off coupon code from signing up ready to use
Task:
- Begin the checkout process from the shopping cart page
- Enter shipping information and select a shipping method
- Enter billing information
- Locate the field to enter the coupon code
- Apply the 15% off coupon code
- Verify that the discount has been applied to the order total
- Review and confirm the order details
- Complete the purchase
Success Criteria:
- Michael can easily navigate through each step of the checkout process
- He can locate the coupon code field without difficulty
- The 15% discount is applied correctly to the order total
- Michael can complete the purchase feeling confident that he received the discount and his order is accurate
Note: This scenario assumes Michael already has a product in his cart and a coupon code on hand. The focus is on testing the usability of the checkout flow and coupon redemption process for a first-time customer.
